Terms & Conditions
Terms & Conditions
Although we will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff , for example, include any of the following:
Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time lines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.
Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
Excessive number of complaints compared to the total purchase value history.
For such behavior, complainants may be advised and formally notified of the following:
Their language is considered offensive, abusive, threatening, and wholly unacceptable.
They must refrain from using such language, intimidation, and threats.
There will be no further exchange of correspondence on the matter if they persist with this behavior.
We reserves the right to no longer accept orders from the customer in the future without further notice.
Complaint Escalation process
This process applies strictly to Customer Service issues. For separate legal issues such as copyright, please view our legal page here.
If the customer is dissatisfied with the solution offered by our Customer Service, the customer may contact our Ticket Supervisor by submitting a new ticket in "submit a formal complaint" section as follows:
Here are the steps:
Contact us > Submit a ticket > Select Returns & Warranty > Submit a formal complaint
All complaints will be answered within 24 hours except on weekends and public holidays.
Note: Live Chat and telephone services are exclusively presale channels. We do not resolve after sales complaints over Live Chat or via phone.
Conditions Of Use
All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by we and are protected by international copyright laws.
License and Site Access
We grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent.
Following initial registration, customers are added to our mailing list featuring special deals, coupons and promotions. This allows our customers to take advantage of exclusive discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.
Intellectual Property Infringements
We give great importance to Intellectual Property ("IP") and strive to avoid that any IP infringing products are sold on our site. If you believe that either your IP rights or IP rights of third parties are being infringed by products listed on our site, please notify us immediately. We will carry out an internal investigation over the allegedly infringing products and will take all necessary measures to protect customers, sellers and IP right holders.